Copper Valley Telecom Enhances its Wireless Operational Efficiencies with Telsasoft
March 20, 2018 – MINNEAPOLIS, MN – Minnesota-based wireless technology solutions provider, Telsasoft, is pleased to announce that Copper Valley Telecom’s wireless subsidiary, a participant in Verizon’s LRA program, will be utilizing its full suite of services to enhance operational efficiencies. They will implement Telsasoft’s TecAlert, OpsAlert, Dashboard and Charging Data Record (CDR) reporting tools to monitor and report performance, alarms, and applicable Key Performance Indicators (KPIs).
“We are excited to implement Telsasoft’s full suite of services which provides us cost and time savings as well as a single interface to our entire network,” said Shilah Butler, senior manager of affiliate operations, Copper Valley Telecom and a board member of the Rural Wireless Association. “A key factor in choosing Telsasoft was their ability to work across all our vendors and technologies, a requirement no other provider was able to meet. With Telsasoft we get a complete solution.”
With more than two decades of experience serving a loyal customer base of rural and regional carriers, Telsasoft has combined wireless expertise and customer feedback to produce sophisticated software that is scalable and easy to use.
“By utilizing Telsasoft’s suite of services, Copper Valley Telecom’s wireless subsidiary now has a single window into their network,” commented Roger Schmitz, CEO, Telsasoft. “They have one set of protocols, which has effectively eliminated the dreaded swivel chair to monitor their various vendors and technologies.”
“The operational efficiencies provide us the ability to enhance our customers’ experience with better network performance,” added Butler. “And better customer experience is what we’re all about.”
Telsasoft is a privately-held company with headquarters in Minneapolis, Minnesota. Established in 1996, Telsasoft has a 20-year record of providing telecommunications service assurance tools to support and enhance network performance and management.
About Copper Valley Telecom
For over fifty years Copper Valley Telecom has proudly served the Valdez and Copper River Basin areas of Alaska. The company provides high quality communication services including landline telephone for residents and businesses, long distance, high speed broadband, and wireless voice and data. The company also provides high capacity special access services for businesses and telecommunication carriers over its robust fiber and microwave network. Copper Valley Telecom’s wireless subsidiary operates dozens of cell sites, providing CDMA and LTE wireless services to rural and remote parts of South Central Alaska including the communities of Valdez, Glennallen, McCarthy and Cordova as well as other population centers in Prince William Sound and the Copper River Basin.