“We have been using Telsasoft products for several years now. The view we get into our wireless network troubles and trends is very clear. Telsasoft has done a fantastic job of translating operational measurements from our Nortel equipment and making them available in layman’s terms. The translated information and graphs are just what managers like to see. This is done in near real-time.
The alarm system has enabled technicians to act as Net Ops Centers and monitor not only alarms but the operational measurements anywhere they have Internet access. TecAlert has also cut deeply into our ‘windshield time’ by providing better information to troubleshoot service issues. OpsAlert’s reports have been invaluable in providing quick information on everything from CDRs to channel element capacity.
The support from Telsasoft is one of a kind. The support team must be psychic. The remote monitoring they do and the time difference between our locations have allowed them to become aware of and repair issues before we start our day. They are very quick to respond to calls and questions also.”